WE SHIP INTERNATIONALLY
TERMS AND CONDITIONS
Terms and conditions (T&Cs) at M.A.Aston including details on postage, payment and what to
do if you find a fault with your product.
The agreement between us and you consists of these Terms and Conditions (collectively the
1. THESE TERMS
1.1 What these terms cover. These are the Terms and Conditions that govern your purchase of
M.A.Aston products. They apply to the exclusion of any other terms (including any discussed
with you via email, telephone, at our workshop in St Bonnet Briance or in person, or which you
seek to impose or incorporate, or which are implied by trade, custom, practice or course of
dealing). These terms shall govern and be incorporated into every provision of products by us to
1.2 Why you should read them. Please read these terms carefully before you submit an order to
us. These terms tell you who we are, how we will provide products to you, how you and we may
change or end the contract, what to do if there is a problem and other important information. If
you have any questions about these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are M.A.Aston a company registered in France. Our company Siret
number is 53236222500015 and our office and our toolroom is at
1Route de Bournareux,
St Bonnet Briance, 87260,
2.2 How to contact us. You can contact us by telephoning us on 00 33 555755202 or by writing
to us at email@example.com.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing
to you at the email address or postal address you provided to us in your order.
2.4 "Writing"includes emails. When we use the words "writing" or "written" in these Terms and
Conditions, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order.
3.1.1 Bespoke Products are those products which are produced to your specifications including
any product produced with a finish chosen by you, or otherwise produced to your specification
in any way. To place an order for Bespoke Products you will need to email us at
attaching or setting out your requested specifications (for example your oil finish of choice or
We use a European manufactured "4000K COB" daylight white L lighting strips in all our products unless otherwise
We will confirm acceptance of such choice to you in person by either countersigning an order
form or sending to you an email confirming the specifications, measurements or designs and
confirming acceptance of the order. At that point a contract will come into existence on the
terms of this agreement and to the exclusion of any prior correspondence or meeting between
us to discuss the bespoke products.
If we are confirming your order by email it may be an iterative process and only when you
receive an email accepting your order will a contract come into existence.
3.1.2 Products in the Collection are our standard products which can either be viewed in our
showroom or on our website at
or which may have been shown to you at an event or other in person meeting. Our acceptance
of your order will take place and a contract will come into existence for the purchase of a
product from our Collection on our sending to you an email confirming our acceptance of your
order, or if you are ordering in person at our showroom, when payment is taken at the till.
3.2 If we cannot accept your order. If we are unable to accept or fulfil your order, we will inform
you of this in writing or via telephone and will not charge you for the product. This might be
because of unexpected limits on our resources which we could not reasonably plan for,
unavailability of stock or raw materials, because the specification, design, measurements you
have provided infringes a third party intellectual property right, because the design is not
achievable and you do not make or agree to our making any reasonable modifications
suggested by us, because we have identified an error in the price or description of the product
or because we are unable to meet a delivery deadline you have specified.
3.3 Lead Times. Almost all of our products are made to order and information about availability
and lead times are available on our website.
4. OUR PRODUCTS
4.1 All our products are crafted by hand at our workshop in St Bonnet Briance. The timber we
use is sourced from sustainably managed woodlands and our steam bending manufacturing
process is ecological with very little waste. As all of our products are handmade, there will be
slight variations from product-to-product.
4.2 Collection products may vary slightly from their pictures. The images of the products in our
Collection on our website or in other materials are for illustrative purposes only. We will use
reasonable efforts to depict accurately the products in our Collection but they are by their nature
unique and are handmade so sizes, weights, colours, materials, capacities, dimensions and
measurements indicated on our website or other materials may vary to the product that you
4.3 Bespoke Products.
4.3.1 Make sure your measurements are accurate. If we are making a Bespoke Product to
measurements, sketches and/or designs you have given to us and/or using materials or
swatches identified by you then it is your responsibility to ensure that these are correct. You can
find information and tips on how to measure by contacting us.
4.3.2 If you wish to have Bespoke Products provided to you, then you accept that we have no
liability for errors or defaults in Bespoke Products which are caused by the provision to us of
4.3.3 The design of all of our products is unique to us. If you supply to us any sketches, designs
or drawings or other contribution to Bespoke Products (Contribution), you grant to us an
exclusive, perpetual, irremovable royalty-free licence to any intellectual property rights that may
subsist in the Contribution. As the Contribution will be incorporated into one of our products we
need to know that any Contribution is original and will not infringe the rights of any third party.
To protect us from any losses, damages, costs and expenses that we may suffer or incur you
agree to indemnify us if any Contribution infringes the intellectual property rights or other
proprietary rights of any person. Please don't copy or steal other people's designs when
providing us with your "requirement" as we will be unable to lawfully make it and you will bear
the responsibility for any consequences suffered by us.
4.3.4 We will make any Bespoke Products to your specifications and really hope our Bespoke
Products meet your expectations. However, we shall not be liable to you in respect of any actual
or alleged defect in or dissatisfaction with any Bespoke Product that arises directly or indirectly
from your choice of any specification, design, material, fabric or any other requirement.
5. YOUR RIGHTS TO MAKE CHANGES
Once we have accepted your order for a Bespoke Product you will no longer be able to make
any changes to it. However, if you have made a mistake in your order for a Bespoke Product,
and provided we have not commenced production of the product, we will try our best to
accommodate any reasonable changes at our sole discretion. If it is possible we will let you
know about any changes to the price of the Bespoke Product, the timing of supply or anything
else which would be necessary as a result of your requested change and ask you to confirm
whether you wish to go ahead with the change. If we cannot make the change (for example if
production has already commenced) or the consequences of making the change are
unacceptable to you, you may want to end the contract (see Clause 8- Your rights to end the
6. OUR RIGHTS TO MAKE CHANGES
Minor changes to the products. We may change any product to implement minor technical
adjustments or as a result of unavailability of raw materials. We will try to minimise the impact of
these changes. These changes will not affect your use of the product. These unavoidable
changes do not give to you any right to cancel any contract or reject any product.
7. PROVIDING THE PRODUCTS
7.1 Delivery costs. The majority of our products are delivered to consumers free within the
France as advertised on our website. For orders for delivery outside the France we will provide
you with a fixed shipping cost. This does not include import charges, customs clearance or duty.
You are responsible for these charges and your products may be held in customs until full
payment has been received.
If you purchased your product from our showroom, via telephone or via email we will provide
you with a fixed shipping quote when you are placing the order. Until all delivery costs are paid
we cannot dispatch the products.
7.2 Please check before purchase that an item can be delivered into the space you wish. This
includes checking hallways and door frames throughout the property. If an item cannot be
delivered it will be returned to our warehouse and a delivery return fee of up to £500 (depending
on the size and delicate nature of the product in question) will be charged.
7.3 When we will provide the products.
Products from our Collection
7.3.1 Lighting and accessories. As soon as the order is dispatched from our workshop the
contact person and number you have supplied will be contacted by our delivery provider via
email. Our delivery provider will send you a tracking number. If you are unable to take delivery
on the day it is your responsibility to liaise with the delivery provider to re-arrange delivery. We
cannot be held liable for the non-delivery of products if our delivery provider attempts to deliver
the products and you are not available (please see "if you do not re-arrange delivery section" for
7.3.2 Furniture, Large Lighting and multiple orders. If your product is a suspension Light, a piece
of furniture, a multiple order, or if your order is particularly delicate it may be delivered to you on
a pallet. Before the order is dispatched a member of our customer service team will contact you
either via email or telephone (to the email address or contact number provided) to confirm the
date of delivery. If requested, we will contact you on the day of delivery to give you an estimated
time slot. If you are not in on the day of delivery and our delivery team are unable to deliver your
order we may charge you the costs of the failed delivery and the cost of re-delivery. If you order
products from our Collection which show different lead times we may be able to dispatch part of
the order for an additional charge.
7.4 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange
delivery or collect the products from a delivery depot we will contact you for further instructions
and may charge you for storage costs and any further delivery costs. If, despite our reasonable
efforts, we are unable to contact you or re-arrange delivery or collection we may end the
contract and Clause 10.2 will apply.
7.5 For Bespoke Products we will notify you of the estimated delivery date when we start
making or customising the product in our workshop. The estimated completion date for the
product will be notified to you during the order process. Given the bespoke nature of the
products, you have agreed that any such date shall be an estimate and time shall not be of the
essence to this agreement. If you need a Bespoke Product by a particular date then you must
notify us and we and you must agree it as a specific exception.
7.6 We are not responsible for delays outside our control. If our supply of any products is
delayed by an event outside of our control then we will contact you as soon as possible to let
you know and we will take steps to minimise the effect of the delay. Provided we do this we will
not be liable for delays caused by the event, but if there is a risk of substantial delay you may
contact us to end the contract and, except for Bespoke Products for which production has
commenced, receive a refund for any products in the Collection you have paid for but not
received. As Bespoke Products are made to your order we cannot agree to issue any refund but
may be able to give to you a (partial) refund if we can resell the item within a reasonable period
and to the extent we are able to recover the sale price.
7.7 When you become responsible for the goods. A product will be your responsibility from the
time we deliver the product to the address you gave us or you collect it from the delivery
provider's depot or our showroom.
7.8 When you own goods. You own a product once we have received payment in full.
7.9 Reasons we may suspend the supply of products to you. We may have to suspend the
supply of a product to:
7.9.1 deal with technical problems or make minor technical changes;
7.9.2 update the product to reflect changes in relevant laws and regulatory requirements;
7.9.3 make changes to the product as requested by you or notified by us to you (see Clauses 5
7.10 We may also suspend supply of the products if you do not pay. If you do not pay us for the
products when you are supposed to (see Clause 12.4) and you still do not make payment within
5 days of us reminding you that payment is due, we may suspend supply of the products until
you have paid us the outstanding amounts. We will contact you to tell you we are suspending
supply of the products. As well as suspending the products we can also charge you interest on
your overdue payments (see Clause 12.5).
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will
depend on what you have bought, whether there is anything wrong with it, how we are
performing and when you decide to end the contract:
8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the
contract (or to get the product repaired or replaced), see Clause 11;
8.1.2 If you want to end the contract because of something we have done or have told you we
are going to do, see Clause 8.2;
8.1.3 If you have just changed your mind about the product, see Clause 8.3. You may be able to
get a refund if you are within the cooling-off period, but this may be subject to deductions and
you will need to contact us to arrange the return of any goods;
8.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see
8.2 Ending the contract because of something we have done or are going to do. If you are
ending a contract for a reason set out at clauses 8.2.1 – 8.2.5 below the contract will end
immediately and we will refund you in full for any products which have not been provided and
you may also be entitled to compensation in the form set out in Clause 9. The reasons are:
8.2.1 we have told you about an upcoming important change to the product or these terms
which you do not agree to (see Clause 6);
8.2.2 we have told you about an error in the price or description of the product you have ordered
and you do not wish to proceed;
8.2.3 there is a risk that supply of the products may be significantly delayed because of events
outside our control (other than for Bespoke Products – see Clause 7.5 above);
8.2.4 we have suspended supply of the products for technical reasons, or notify you we are
going to suspend them for technical reasons, in each case for a period of more than 30 days; or
8.2.5 you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind. For most products bought online or from a
distance (such as via email or over the telephone) you have a legal right to change your mind
within 14 days and receive a refund. However, for peace of mind we will allow you the ability to
cancel your order at any time before the product is dispatched or ask to return the product within
14 days of delivery (this does not apply to Bespoke Products – see clause 8.4 below).
8.4 When you don't have the right to change your mind. You do not have a right to change your
mind in respect of any Bespoke Product.
8.5 How long do I have to change my mind? How long you have depends on what you have
ordered and how it is delivered.
8.5.1 Have you bought a product from our Collection, if so you have 14 days after the product is
delivered to change your mind.
8.5.2 Have you bought Bespoke Products, if so you do not have a right to change your mind as
the products have been manufactured to the specifications chosen by you.
9. HOW TO END THE CONTRACT WITH US
This clause 9 only applies for products that are not Bespoke Products or ordered in the
showroom or face to face.
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by
doing one of the following:
(a) Phone or email. Call customer services on +33 (0)555755202 or email us at
firstname.lastname@example.org. Please provide your name, home address, details of the order and, where
available, your phone number and email address.
(b) By post. Write to us and post your letter to us at the address as at clause 2.1 including
details of what you bought, when you ordered or received it and your name and address.
9.2 Returning products after ending the contract. If you end the contract in accordance with
clause 8.5.1 you must notify us within 14 days from the date received and arrange for a return of
the products. Just let us know a convenient day to pick it up from you. We will then contact one
of our courier companies and arrange the pick-up.
9.3 Products you are seeking to return should be unused, returned in their original packaging
and in a fully resalable condition and cannot have been installed. If you no longer have the
original packaging we will send you the required packaging for any products you wish to return.
If you have any concerns regarding packaging your product for return please contact our
customer services team on 33 555755202 or email us at email@example.com.
9.4 For returns outside of mainland France, customers will be responsible for payment of the
return delivery and we are unable to refund the delivery costs.
9.5 It is your responsibility to ensure that the products received by us are in a new and
undamaged condition. If we receive damaged products back to our workshop as a result of poor
or inadequate packaging we have the right to refuse a refund or to discount the costs of repair
or damage to the saleability. Call customer services on +33 (0)555755202 or email us at
firstname.lastname@example.org for more information.
9.6 Other circumstances when we will pay the costs of return. We will pay the costs of return:
(a) if any product is faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the
product or these terms, an error in pricing or description, a delay in delivery due to events
outside our control or because you have a legal right to do so as a result of something we have
9.7 How we will refund you. If you decide you do not want a replacement product we will refund
you the price you paid for the products, by the method you used for payment. Our customer
service team will contact you to arrange a convenient date to collect the product. Please ensure
that you adequately protect the product for its return journey back to our workshop in
accordance with clause 9.3. However, we may make deductions from the price, as described
9.8 Deductions from refunds if you are exercising your right to change your mind. If you are
exercising your right to change your mind we may reduce your refund of the price (excluding
delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your
handling them in a way which would not be permitted in a shop. Other than this, for Products
that are not Bespoke Products we will not make any deductions when you return them or charge
you for postage.
9.9 When your refund will be made. We will make any refunds due to you as soon as possible
and in any event within 14 days of receipt of the product.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for a product at any time
by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment
within 5 days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is
necessary for us to provide the products, for example, sign off of any designs, measurements or
specifications for a Bespoke Product; or
10.1.3 you do not, within a reasonable time, allow us to deliver the products to you or collect
them from us.
10.2 You must compensate us if you break the contract. If we end the contract in the situations
set out in Clause 10.1 we will refund any money you have paid in advance for products we have
not provided but we may deduct or charge you reasonable compensation for the net costs and
expenses we have and will incur as a result of your breaking the contract.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 We take pride in all our goods being made to high standards but appreciate that
occasionally we do make mistakes. We are confident that our products will stand the test of time
and offer a lifetime guarantee for purchases direct from M.A.Aston. This means that if your item
develops a fault during the guarantee period, we'll arrange for it to be repaired or replaced free
of charge. Our guarantees will not apply to Products that are not used in the correct conditions
or locations, or if the applicable care guidelines have not been followed.
11.2 We recommend that customers take care of the product, as we are not liable to cover
accidental damage - for example if your item has been dropped or dragged. You may find that
this type of damage is covered by your household contents insurance policy.
11.3 Our furniture and lighting ranges are specified for indoor use only and should be used in
ambient conditions and not subjected to damp or overly dry atmospheres. It is important that
M.A.Aston products are stored or used in dry environments (if kept in storage, climate controlled
storage is essential) to ensure the longevity of the steam bent products. Failure to comply to
care instructions and bulb wattage recommendations may result in warping, unravelling, staining
and surface damage that M.A.Aston cannot be held responsible for. M.A.Aston also accepts no
responsibility for variations in pattern, colour, texture or dimensions inherent in those materials
or for any subsequent deformation, splitting, crazing, discolouration or other defects caused by
extremes of temperature, humidity, dampness or light.
11.4 You may have seen certain indoor products photographed or used in outdoor locations.
This does not mean they are suitable for outdoor use. Please check the product description and
specifications carefully before you buy them.
11.5 Please also be aware that as wood is a raw material the colour will mature over time, this is
part of the natural beauty of the wood and will not be considered a defect.
11.6 How to tell us about problems. Quality control procedures are in place to ensure all
products sold are of consistent, high quality, however if you receive a product that you deem to
be substandard please contact us. On receiving the order, please check all items to ensure that
any issues or breakages are reported to us within 48 hours. If you have any questions or
complaints about the product, please contact us. You can telephone our Customer Service team
at 00 33 555755202 or write to us at
or 1 route de Bournareux, Leycuras, St Bonnet Briance, 87260,France.
11.7 Summary of your key legal rights. During the expected lifespan of your product your legal
rights entitle you to the following:
(a) up to 30 days: if your goods are faulty, then you can get an immediate refund or a
(b) up to six months:if your goods are faulty, and cannot be repaired or replaced, then you are
entitled to a full refund, in most cases;
(c) up to six years: if your goods do not last a reasonable length of time you may be entitled to
some money back,
see also Clause 8.3.
12. PRICE AND PAYMENT
12.1 Where to find the price for the product. The price of the product will be the price indicated
on the website or communicated to you via email or orally when you placed your order and will
be in Euro. It is a condition of this agreement that you shall pay for the products at the time of
placing your order.
12.2 Despatch costs are dependent upon the size, weight and destination of the parcel as well
as the speed of delivery required.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts,
some of the products we sell may be incorrectly priced. We will normally check prices before
accepting your order so that, where the product's correct price at your order date is less than
our stated price at your order date, we will charge the lower amount. If the product's correct
price at your order date is higher than the price stated to you, we will contact you for your
instructions before we accept your order.
12.4 For any Products ordered via our website and the price advertised is obviously incorrect
(for example due to a technical error or a nominal price is advertised) we reserve the right to
reject your order.
12.5 When you must pay and how you must pay. We accept payment via bank transfer and
accept most major credit cards and debit cards.
12.6 We can charge interest if you pay late. If you do not make any payment to us by the due
date we may charge interest to you on the overdue amount at the rate of 19% a year . This
interest shall accrue on a daily basis from the due date until the date of actual payment of the
overdue amount, whether before or after judgment. You must pay us interest together with any
12.7 What to do if you think any information in the Order Form is wrong. When you place an
order you will be sent confirmation via email. It is your responsibility to ensure all details are
correct during the order process and are accountable should there be any errors in the
information you have provided. If you think any information in the order confirmation is wrong
please contact us promptly to let us know by email at email@example.com
or via telephone 33 00 33 555755202.
13.1 If you request any repairs to a product we have supplied as a result of fair wear and tear or
damage you have caused, we will inspect the product and provide an estimation of costs for
such repairs (where possible).
13.2 If you have ordered a Bespoke Product, we cannot guarantee that we are able to replace
any elements of the product but shall use reasonable endeavours to propose alternative
13.3 Any repairs that are not as a result of something where we are at fault shall be paid by you
in advance of us undertaking any work. If you fail to make such payment, we are not obliged to
start any repair work on the product.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to
comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable
result of our breaking this contract or our failing to use reasonable care and skill, but we are not
responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if
either it is obvious that it will happen or if, at the time the contract was made, both we and you
knew it might happen, for example, if you discussed it with us during the sales process.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do
so. This includes liability for death or personal injury caused by our negligence or the negligence
of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for
breach of your legal rights in relation to the products.
14.3 We are not liable for business losses. If you use the products for any commercial, business
or re-sale purpose we will have no liability to you for any loss of profit, loss of business,
business interruption, or loss of business opportunity.
15. OTHER IMPORTANT TERMS
15.1 We may transfer this agreement to someone else. We may transfer our rights and
obligations under these terms to another organisation. We will contact you to let you know if we
plan to do this. If you are unhappy with the transfer you may contact us to end the contract
within 5 days of us telling you about it and we will refund you any payments you have made in
advance for products not provided.
15.2 Nobody else has any rights under this contract. This contract is between you and us. No
other person shall have any rights to enforce any of its terms. Neither of us will need to get the
agreement of any other person in order to end the contract or make any changes to these
15.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the
paragraphs of these terms operates separately. If any court or relevant authority decides that
any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or if we delay in
taking steps against you in respect of your breaking this contract, that will not mean that you do
not have to do those things and it will not prevent us taking steps against you at a later date. For
example, if you miss a payment and we do not chase you but we continue to provide the
products, we can still require you to make the payment at a later date.
By continuing to browse this site you agree to the terms and conditions